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Shipping Information

Shipping Information

FREE Shipping Promotion
Offer applies to shipments to the contiguous 48 states and is not valid for international addresses. This offer is not combinable with any other offers and cannot be applied to previous orders. A minimum order of $95 excluding taxes and additional shipping charges is required. Orders that weight over 40 pounds are excluded from this offer. In addition, oversized items that are over 40 pounds in "billable weight" (because of the size) are excluded from this offer.

How do I take advantage of your FREE Shipping offer?

1. Place over $95 of eligible products in your Shopping Cart.
2. Click on "Checkout".
3. Ship your items to a single U.S. address.
4. Select "USPS Parcel Post" as your shipping type. Your shipping charge will automatically be updated.
5. Confirm your order, and enjoy the free shipping!

Please note: Your order may take an additional 3-5 days to ship. Some special product, order, or handling fees may still apply. The qualifying amount is the total amount of the products purchased before the promotional certificate is applied. We reserve the right to change or discontinue FREE Shipping at any time.

When Will My Items Ship?
We do our best to get orders out quickly. Orders ship Monday - Friday, and most items ship in 2-3 business days. However some take longer depending on the item, so please visit the specific items page for estimated shipping time on individual items. Orders placed on the weekend will be shipped promptly on the following Monday or Tuesday. In the case of an item being out of stock you will be notified and it will be shipped promptly after arriving in our warehouse.

Shipping Rates
Shipping rates are based upon shipping weight and size and will be displayed before you confirm your order during the checkout process. You may choose between Standard 3-7 Day,  Priority 2-3 Day, and Express Air 1-2 Day when checking out. For certain areas outside the continental USA Expedited and Express Air may not be available, or there may be an additional shipping charge. We will contact you if this is the case.

How Will My Items Ship?
We utilize USPS, UPS, and FedEx to ensure the prompt delivery of your items. When an item is too large to ship USPS Priority, we will substitute another carrier that delivers within the same time frame such as UPS or FedEX. In other words, some larger items may be delivered by alternate carriers. Note: Orders weighing over 5 pounds may not be delivered to P.O. boxes, except for APOs and FPOs. Most standard shipments do not require a signature, if you would like a signature required upon delivery please specify in the checkout comments and an additional $3.00 charge will apply. Expedited and express shipment may require a signature to verify arrival time. You can check on your order status at any time by clicking on the link that will be provided in your order confirmation email. The tracking number will be displayed after your order ships.

If you are unable to locate your order confirmation email, please contact us via our Contact Us Form and we will be happy to provide the tracking number of your order to you.


FedEx

Package tracking: http://www.fedex.com/Tracking

USPS
Package tracking: http://www.usps.com/shipping/trackandconfirm.htm

UPS
Package tracking:  http://www.ups.com/WebTracking/track?loc=en_US

Oversized / Delivery Truck Shipped Items
If the product page says the item is Oversized or Ships via Truck this item is too heavy or too bulky to send any other way and must ship via delivery truck. Truck deliveries are performed by one of our many trucking companies using a 20 to 40 foot trailer truck. The service includes a courtesy call prior to delivery, to schedule an appointment delivery window that is convenient for you.

When the shipment arrives, it is your responsibility to unload the item from the truck. If you are expecting heavy items, you should consider getting someone to assist you. Although they may on occasion, drivers are not obligated to unload the merchandise from the truck. Any packages unloaded by the driver will be left on the curb, and will not be delivered inside homes or businesses. Another solution, when possible, is to open the box outside, and bring individual components in one at a time.

A signature is required at time of delivery by someone over the age of 18. Occasionally, fully assembled furniture may ship via truck if the packaging allows. Please note that there is no Express, or Air Delivery on truck deliveries. Also, these items may not be shipped to PO boxes, outside the US, Alaska, or Hawaii.

Returns / Exchanges
Please see our Easy Returns page for details.



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